smartfile.com
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Troubleshooting & Site Details
Smartfile, a legacy cloud platform for file transfer, is set to reach its end-of-life on November 15, 2024. Recently acquired by Files.com, Smartfile has facilitated numerous businesses in managing their file transfer needs. However, due to critical deficiencies and an aging infrastructure, most customers have already migrated to the more advanced Files.com platform, which offers enhanced features and support.
Common Issues
- Pages time out or return server errors
- Navigation paths or forms stop responding
- Media, search, or account actions fail
Troubleshooting
- Refresh and retry from another browser
- Test the site homepage and one internal page separately
- Check whether only one feature is affected or the whole site is down
FAQ
What is the end-of-life date for the Smartfile platform?
The end-of-life date for the Smartfile platform is November 15, 2024.
Why was Smartfile acquired by Files.com?
Smartfile was acquired by Files.com to transition its customers to a more modern and capable file transfer platform, as Smartfile had critical deficiencies that hindered support and security.
What happens to customers who do not migrate before the end-of-life date?
Customers who do not migrate before the end-of-life date will not receive any customer support, software updates, or data backups after November 15, 2024.
What features does the Files.com platform offer compared to Smartfile?
The Files.com platform offers enhanced security features, compliance capabilities, better administration tools, and additional functionalities that significantly exceed those available in the Smartfile platform.
Is the migration process to Files.com complicated?
No, the migration process to Files.com is designed to be mostly automated and has been successfully performed for over 3,000 customers in the past two years.
Will current Smartfile users retain their data during the migration?
Yes, current Smartfile users will retain their files and folders in the same location during the migration to the Files.com platform.
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